DS Auto Rentals
Plans change. Here's exactly what happens when they do — no fine print, no surprises.
Timing is measured from your scheduled pickup time, not the date you booked.
Call us at (800) 686-7310 or email [email protected]. Include the name and email address used on the booking.
Your cancellation is effective when we confirm it in writing — please don't assume a voicemail or unanswered email has cancelled your reservation.
Changes made 48 or more hours before pickup are free, subject to availability. If the new vehicle or dates cost more, you pay the difference.
Inside 48 hours we'll do our best, but a change may be treated as a cancellation and rebooking under the terms above.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few days longer to display it.
Rentals are priced by the week. Returning a vehicle early doesn't reduce the rate, and unused days aren't refunded.
Returning late without arranging an extension first incurs an hourly late fee and may affect future bookings. Call us — extensions are usually straightforward.
If a mechanical issue or circumstances outside our control mean we can't provide your vehicle, you'll be offered a comparable replacement or a full refund — your choice.
We may also cancel where a driver's licence can't be verified or doesn't meet our rental requirements. In that case any payment is refunded in full.